Counseling Complaints and Feedback at Catalyst Counselling

Catalyst Counselling welcomes feedback and takes complaints seriously.

Feedback helps improve the quality, safety and accessibility of services. Clients, NDIS participants, families, carers, support coordinators, plan managers and other professionals are welcome to raise concerns or provide feedback.

You can raise a concern or complaint by contacting Catalyst Counselling directly.

Please include:

• your name and contact details
• the name of the client or participant, where relevant
• what happened
• what you would like to see happen next
• whether there are any immediate safety concerns

Catalyst Counselling will aim to respond respectfully, fairly and as soon as practicable.

Where appropriate, Catalyst Counselling will:

• acknowledge the complaint
• clarify the concern
• review relevant information
• consider any immediate safety or service issues
• discuss possible resolution options
• communicate the outcome where appropriate
• use feedback to improve services

NDIS participants, families, carers or representatives can also contact the NDIS Quality and Safeguards Commission if they have concerns about NDIS supports or services.

The NDIS Commission can receive complaints about NDIS providers and workers, including concerns about quality, safety, rights, behaviour or service delivery.

Catalyst Counselling
Broken Hill, NSW

Phone: 0475200039
Email: admin@catalystcounselling.com.au

If there is immediate danger, call 000.