Counselling Privacy Policy at Catalyst Counselling

Catalyst Counselling respects your privacy and is committed to handling personal and health information carefully, respectfully and securely.

This Privacy Policy explains how Catalyst Counselling may collect, use, store, and disclose personal information when providing counselling services, responding to enquiries, managing referrals, and communicating with clients, families, support coordinators, plan managers, and other professionals.

Catalyst Counselling may collect information such as:

• name and contact details
• date of birth
• referral information
• emergency contact details
• NDIS funding and plan information, where relevant
• plan manager or support coordinator details
• health and well-being information
• counselling notes and progress information
• information provided by clients, families, carers, support coordinators or other professionals
• billing and payment information
• information submitted through website forms or referral forms

Only information relevant to providing counselling services, managing referrals, communicating with relevant parties and meeting professional or legal obligations is collected.

Information may be collected through:

• phone calls
• emails
• website contact or referral forms
• Splose referral or intake forms
• counselling sessions
• service agreements
• communication with support coordinators, plan managers, carers, nominees or other professionals, where appropriate
• documents provided by the client, representative or referral source

Personal and health information may be used to:

• respond to enquiries
• assess referral suitability
• provide counselling services
• prepare intake documents and service agreements
• communicate with clients and relevant support people
• manage appointments, billing and administration
• provide progress updates or reports where agreed
• meet legal, ethical, professional and record-keeping obligations
• support safe and appropriate service delivery

Catalyst Counselling will not share personal or health information without consent unless required or authorised by law, or where there is a serious concern for safety.

With consent, information may be shared with relevant people or organisations such as:

• support coordinators
• plan managers
• parents, carers or nominees
• treating professionals
• NDIS-related providers
• emergency or crisis services, where necessary

Catalyst Counselling takes reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored using secure practice management systems, email systems, electronic records and business administration systems.

When using the Catalyst Counselling website or online referral forms, information may be collected through website contact forms, referral forms or third-party systems used to support administration and service delivery.

Please avoid submitting highly sensitive information through website forms unless it is necessary for referral or enquiry purposes.

Clients may request access to personal information held by Catalyst Counselling or request correction of inaccurate information.

Requests can be made by contacting Catalyst Counselling directly.

If you have a question or concern about how your information has been handled, please contact Catalyst Counselling.

If the issue cannot be resolved directly, you may contact the Office of the Australian Information Commissioner.

Catalyst Counselling
Broken Hill, NSW

Phone: 0475200039
Email: admin@catalystcounselling.com.au

Last updated: 10/06/2026